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Making Rain – The Secrets of Building Lifelong Client Loyalty

Autor A Sobel
en Limba Engleză Hardback – 17 feb 2003
Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing from extensive interviews with client executives, Making Rain offers a series of provocative insights on how to shed the expert-for-hire label and develop long-term advisory relationships. Exploding the popular myth of the "Rainmaker," a dated and dysfunctional figure that clients no longer welcome, Andrew Sobel argues that any professional can learn to "make rain" on an ongoing basis with existing clients by developing a special set of skills, attitudes, and strategies. These innovative tips and techniques from a recognized leader in the field of professional services will enable any consultant, salesperson, or service professional to create enduring client loyalty.
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Specificații

ISBN-13: 9780471264590
ISBN-10: 0471264598
Pagini: 256
Dimensiuni: 152 x 229 x 17 mm
Greutate: 0.54 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

Professional service personnel (doctors, attorneys, accountants, banks and architects) and consultants.

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Descriere

Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing from extensive interviews with client executives, Making Rain offers a series of provocative insights on how to shed the expert-for-hire label and develop long-term advisory relationships.