Change is not a destination, just as hope is not a strategy. - Rudy Giuliani This book is a roadmap of how to be a successful manager (anyone who supervises people) using well-proven and not-difficult-to-use tools and techniques and can be used across international boundaries. Keep it simple and use common sense is the way forward. Remember to use language appropriate to your audience. The reader will need some training and development to successfully use what I suggest and recommend.