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Managing Stress and Conflict in Libraries de Sheila Pantry

Managing Stress and Conflict in Libraries

Autor Sheila Pantry
en Limba Engleză Paperback – 15 iun 2007
Defines what should and should not be tolerated in a healthy and safe working environment. This title introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out.
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Specificații

ISBN-13: 9781856046138
ISBN-10: 1856046133
Pagini: 160
Dimensiuni: 156 x 234 x 10 mm
Greutate: 0.25 kg
Ediția:1
Editura: Facet Publishing
Colecția Facet Publishing

Public țintă

Professional Practice & Development

Cuprins

* current health and safety concerns* are you at risk?* the business case* risk assessment procedure* advice, guidance and legislation* taking action to solve interpersonal conflict* dealing with aggression and violence* support to be expected inside and outside the organization.

Notă biografică

Sheila Pantry OBE BA FCLIP manages an independent information services consultancy and electronic publishing business, including websites. She has had a long and varied career in information management in a range of industry sectors, and also in government as Head of Information Services for the Health and Safety Executive. She specializes in worldwide occupational health, safety and fire information and is an experienced trainer, writer, editor and lecturer.

Recenzii

"Sheila Pantry has drawn up a useful guide to dealing with the stresses of working in a library. In a clearly laid out book, she outlines the causes of stress, the practical steps librarians can take to deal with it, and the legal responsibilities that managers have for the wellbeing of their staff...Managing Stress and Conflict in Libraries will prove a helpful resource both for those who work in libraries and their managers." - Information World Review "The book's greatest strengths are its practicality and the author's obvious experience passed on in realistic advice...so readable and full of practical suggestions." - Freepint "Pantry will be known to many in the field as the author of practical, readily accessible works on a range of library management and related topics. This new title is no exception...As with Pantry's other works, this is an easy-to-read, practical text that will readily engage any practitioner." - Australian Library Journal

Descriere

Defines what should and should not be tolerated in a healthy and safe working environment. This title introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out.