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Marketing of Consumer Financial Products de Ritu Srivastava

Marketing of Consumer Financial Products

Autor Ritu Srivastava
en Limba Engleză Paperback – 21 feb 2023
Uses insights from services marketing to illustrate how financial service providers should utilize service marketing concepts to provide customers with quality, satisfaction, and memorable experience.
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Livrare economică 09-23 ianuarie 25

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Specificații

ISBN-13: 9781637424308
ISBN-10: 1637424302
Pagini: 142
Dimensiuni: 152 x 229 x 8 mm
Greutate: 0.2 kg
Editura: Business Expert Press

Notă biografică

Dr. Ritu Srivastava's experience in the research and teaching industry spans nearly two decades. She is also currently the Chair of CII Indian Women Network, Haryana Chapter. Dr. Srivastava has conducted several training programs for various public sector enterprises and private firms in India. She also has developed a simulation, 'Customer Black Box'. She has been spearheading faculty development programs for other B school faculty in India. Her textbook on Retailing Management by Pearson is a bestseller. She also has a research reference book on low-income customers in India published by Business Expert Press. As an avid case writer and researcher, she has published with leading publishers in high impact journals. Dr. Srivastava has a rich consultancy experience in both government and private sector.