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Marketing to Millennials: Reach the Largest and Most Influential Generation of Consumers Ever

Autor Jeff Fromm, Christie Garton
en Limba Engleză Hardback – iul 2013
Marketing to Millennials is both an enlightening look at this generation of spend-happy consumers and a practical plan for earning their trust and loyalty.
The jokes at the Millennials’ expense are plenty, but not nearly as much as the $200 billion in buying power they now wield as they enter their peak earning and spending years. Love it or loathe it, you are doing business in their domain now, and your future depends on your ability to successfully connect with them.
Based on original market research, this book reveals the eight attitudes shared by most Millennials, including how they:
  • Value social networking and aren't shy about sharing opinions
  • Refuse to remain passive consumers but expect to participate in product development and marketing
  • Demand authenticity and transparency
  • Are highly influential, swaying parents and peers
  • Are not all alike; therefore, understanding key segments is invaluable
Complete with expert interviews of those doing Millennial marketing right, as well as the new rules for engaging this increasingly vital generation successfully, Marketing to Millennials is the key to persuading the customers who will determine the bottom line for decades to come.
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Specificații

ISBN-13: 9780814433225
ISBN-10: 0814433227
Pagini: 218
Dimensiuni: 160 x 236 x 21 mm
Greutate: 0.48 kg
Ediția:Specială
Editura: Amacom
Colecția Amacom
Locul publicării:Nashville, United States

Descriere

Marketing to Millennials is both an enlightening look at this generation of spend-happy consumers and a practical plan for earning their trust and loyalty.
The jokes at the Millennials’ expense are plenty, but not nearly as much as the $200 billion in buying power they now wield as they enter their peak earning and spending years. Love it or loathe it, you are doing business in their domain now, and your future depends on your ability to successfully connect with them.
Based on original market research, this book reveals the eight attitudes shared by most Millennials, including how they:
  • Value social networking and aren't shy about sharing opinions
  • Refuse to remain passive consumers but expect to participate in product development and marketing
  • Demand authenticity and transparency
  • Are highly influential, swaying parents and peers
  • Are not all alike; therefore, understanding key segments is invaluable
Complete with expert interviews of those doing Millennial marketing right, as well as the new rules for engaging this increasingly vital generation successfully, Marketing to Millennials is the key to persuading the customers who will determine the bottom line for decades to come.

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Contents

List of Figuresxi

Forewordxiii

Acknowledgmentsxvii

Introduction1

Influential and Active Consumers2

What We Uncovered4

CHAPTER 1

Who Are They?7

The Participation Economy8

The Old Framework vs. the Participation Framework9

Friends Have Influence16

Birth of the "Digital Native”19

Optimistic Despite the -Roller--Coaster Economy20

The Millennial Mindset23

Chapter 1: Key Takeaways27

CHAPTER 2

The New Rules of Marketing to Millennials29

The "What” Generation?30

An Enigma Generation?32

Begin a Relationship Now, If You Haven't Already34

Younger and Older Millennials: A Difference?37

Six Distinct Millennial Segments39

Millennial Guys and Gals47

Chapter 2: Key Takeaways51

CHAPTER 3

Engage These Early Adopters of New Technologies53

The Household CTO55

"I Know More Than My CEO”57

The Mobile Moment of Truth61

Chapter 3: Key Takeaways73

CHAPTER 4

Build a Listening and Participation Strategy75

The Participation Economy81

The "Right” Strategy83

Engagement (New) vs. Interruption (Old)85

Interaction (New) vs. Reaction (Old)90

Engaged Participants (New) vs. Heavy Users (Old)96

Personal Gestures (New) vs. Big Promises (Old)98

Active Cocreators (New) vs. Passive Consumers (Old)100

Chapter 4: Key Takeaways104

CHAPTER 5

Make Them Look Good Among Their Peers107

Hyperconnected and Always On the Go110

Information Hungry112

Gotta Look Good!118

People Care About What I Say, Where I Am, and

What I'm Doing120

So What Does This All Mean?122

Chapter 5: Key Takeaways124

CHAPTER 6

Design a Sense of Fun and Adventure127

Market Disrupters Win Big132

Comedy Natives135

Generation Innovation137

The Parent Trap140

Chapter 6: Key Takeaways143

CHAPTER 7

Don't Give Them a Reason to Cheat on You145

The Price Needs to Be Right147

What Ever Happened to Brand Loyalty?149

Up the Fun Factor150

Rewards Work155

Coupons Are King158

Excellent Customer Service Matters, Too159

Take Their Feedback to Heart162

Brands That Care163

Chapter 7: Key Takeaways167

CHAPTER 8

Epilogue169

Keep Up with Technology Trends169

Engage Millennials in Everything You Do170

Strive for Content Excellence172

Good Content Is Key173

No Brand Can Afford to Ignore Millennials175

Notes179

Index193

About the Authors201


Notă biografică