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Measuring for Results: The Dimensions of Public Library Effectiveness

Autor Joseph R. Matthews
en Limba Engleză Paperback – 29 noi 2003 – vârsta până la 17 ani
Librarians have historically relied on the perceived value or goodness of the public library as a means to garner financial support. Yet it is now becoming apparent that public libraries must demonstrate, using an acceptable methodology, the economic value of the library and its services. A compendium of valuable information about the research and literature surrounding this issue of demonstration, this book reviews the various approaches that have been used in assessing the public library's value.Matthews suggests methods for a library to develop better means of communicating with their funding decision-makers and other stakeholders. By analyzing input, process, and output measures, and combining these with measures of the economic and social benefits produced by the library, he offers a portfolio of approaches that enable today's librarian to both measure effectiveness and to communicate its value to its stakeholders-the communities it serves.
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Specificații

ISBN-13: 9781591581000
ISBN-10: 1591581001
Pagini: 256
Dimensiuni: 156 x 235 x 19 mm
Greutate: 0.41 kg
Editura: Bloomsbury Publishing
Colecția Libraries Unlimited
Locul publicării:New York, United States

Notă biografică

JOSEPH R. MATTHEWS is an internationally renowned on library automation and information systems, and president of his consulting company, Matthews and Associates, Carlsbad, California.

Cuprins

IntroductionGrail of GoodnessMission, Values, Vision, and StrategyPublic Library UsersInput, Process, and Output MeasuresSocial BenefitsEconomic BenefitsPutting It All TogetherCommunicating ValueAppendix A: Input Measures, Process Measures, Outcome Measures, and Satisfaction-Based Outcome MeasuresAppendix B: Toolbox Performance Measures and IndicatorsAppendix C: List of Quality-Oriented Performance IndicatorsIndex