Measuring for Results: The Dimensions of Public Library Effectiveness
Autor Joseph R. Matthewsen Limba Engleză Paperback – 29 noi 2003 – vârsta până la 17 ani
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Specificații
ISBN-13: 9781591581000
ISBN-10: 1591581001
Pagini: 256
Dimensiuni: 156 x 235 x 19 mm
Greutate: 0.41 kg
Editura: Bloomsbury Publishing
Colecția Libraries Unlimited
Locul publicării:New York, United States
ISBN-10: 1591581001
Pagini: 256
Dimensiuni: 156 x 235 x 19 mm
Greutate: 0.41 kg
Editura: Bloomsbury Publishing
Colecția Libraries Unlimited
Locul publicării:New York, United States
Notă biografică
JOSEPH R. MATTHEWS is an internationally renowned on library automation and information systems, and president of his consulting company, Matthews and Associates, Carlsbad, California.
Cuprins
IntroductionGrail of GoodnessMission, Values, Vision, and StrategyPublic Library UsersInput, Process, and Output MeasuresSocial BenefitsEconomic BenefitsPutting It All TogetherCommunicating ValueAppendix A: Input Measures, Process Measures, Outcome Measures, and Satisfaction-Based Outcome MeasuresAppendix B: Toolbox Performance Measures and IndicatorsAppendix C: List of Quality-Oriented Performance IndicatorsIndex