Ava and her Mother began a wintry Tahoe Christmas with skis and smiles, but would end their foray with a life-flight to the traumatic care ward of a Reno hospital. As Ava stood over her bashed and bloodied mother, her fanciful dreams of the "best Christmas ever" were instantly traded for the realization of the life-and-death struggle that lay ahead. She couldn't conceive the treachery and torment that would befall her family under the care of the state-of-the-art medical facility in which they found themselves. The following months would be rife with botched surgeries, thwarted transfer attempts, forged medical records, and insurance fraud - just to scratch the surface. This book is an account of a brave young woman's baptism into the dark, shady world that has come to encompass America's broken medical system.