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MP ABCs of Relationship Selling w/ ACT! Express CD

Autor Charles M. Futrell
en Limba Engleză Mixed media product – 30 noi 2005
Focuses on improving communication skills and emphasizes that no matter what career a student pursues, selling skills are a valuable asset. This book contains exercises and role plays suitable for a selling course where professors spend considerable time utilizing other resources and projects.
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Specificații

ISBN-13: 9780073225739
ISBN-10: 0073225738
Pagini: 539
Dimensiuni: 202 x 254 x 20 mm
Greutate: 1.11 kg
Ediția:Revised
Editura: McGraw-Hill Education
Colecția McGraw-Hill Higher Education
Locul publicării:United States

Cuprins

Part I: Selling as a Profession

Chapter 1: The Life, Times, and Career of the Professional Salesperson

Chapter 2: Ethics First…Then Customer Relationships

Part II: Preparation For Relationship Selling

Chapter 3: The Psychology of Selling: Why People Buy

Chapter 4: Communication for Relationship Building: It’s Not All Talk

Chapter 5: Sales Knowledge: Customers, Products, Technologies

Part III: The Relationship Selling Process

Chapter 6: Prospecting: The Lifeblood of Selling

Chapter 7: Planning the Sales Call Is a Must!

Chapter 8: Carefully Select Which Sales Presentation Method to Use

Chapter 9: Begin Your Presentation Strategically

Chapter 10: Elements of a Great Sales Presentation

Chapter 11: Welcome Your Prospects Objections

Chapter 12: Closing Begins the Relationship

Chapter 13: Service and Follow-Up for Customer Retention

Part IV: Careers in Selling

Chapter 14: Time, Territory, and Self-Management: Keys to Success

Appendix A: Sales Call Role Plays

Appendix B: Personal Selling Experiential Exercises

Appendix C: Selling Globally