Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards
Autor David N. Ammonsen Limba Engleză Hardback – 26 mar 2001
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Specificații
ISBN-13: 9780761920786
ISBN-10: 0761920781
Pagini: 512
Dimensiuni: 178 x 254 x 33 mm
Greutate: 1.05 kg
Ediția:Second Edition
Editura: SAGE Publications
Colecția Sage Publications, Inc
Locul publicării:Thousand Oaks, United States
ISBN-10: 0761920781
Pagini: 512
Dimensiuni: 178 x 254 x 33 mm
Greutate: 1.05 kg
Ediția:Second Edition
Editura: SAGE Publications
Colecția Sage Publications, Inc
Locul publicării:Thousand Oaks, United States
Recenzii
"For officials who would like to benchmark their government’s performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves. . . . Many helpful reference tools are provided."
"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often."
"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often."
Cuprins
Introduction
Performance Measurement and Benchmarking
Animal Control
City Attorney
City Clerk
Courts
Development Administration
Emergency Communications
Emergency Medical Services
Finance
Fire Service
Fleet Maintenance
Gas and Electric Services
Human Resource Administration
Information Systems
Library
Management Services
Executive Offices, Budget, Management Audit
Parking Services
Parks and Recreation
Police
Property Appraisal
Public Health
Public Transit
Public Works
Engineering and Miscellaneous Services
Purchasing and Warehousing
Risk Management
Social Services
Solid Waste Collection
Streets, Sidewalks and Storm Drainage
Traffic Engineering and Control
Utilities Business Office
Water and Sewer Services
Performance Milestones
Performance Measurement and Benchmarking
Animal Control
City Attorney
City Clerk
Courts
Development Administration
Emergency Communications
Emergency Medical Services
Finance
Fire Service
Fleet Maintenance
Gas and Electric Services
Human Resource Administration
Information Systems
Library
Management Services
Executive Offices, Budget, Management Audit
Parking Services
Parks and Recreation
Police
Property Appraisal
Public Health
Public Transit
Public Works
Engineering and Miscellaneous Services
Purchasing and Warehousing
Risk Management
Social Services
Solid Waste Collection
Streets, Sidewalks and Storm Drainage
Traffic Engineering and Control
Utilities Business Office
Water and Sewer Services
Performance Milestones
Notă biografică
Descriere
This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.