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Negotiation for Health and Social Service Professionals: Drama, Dance and Ceremony de Keith Fletcher

Negotiation for Health and Social Service Professionals: Drama, Dance and Ceremony

Autor Keith Fletcher
en Limba Engleză Paperback – 31 ian 1998
For professionals in health, social care and children's services, an ability to negotiate successfully is vital. Keith Fletcher explains how to prepare for and deal with negotiation situations more confidently so that settlements can be reached which satisfy all parties.
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Specificații

ISBN-13: 9781853025495
ISBN-10: 1853025496
Pagini: 200
Ilustrații: Illustrations
Dimensiuni: 155 x 233 x 8 mm
Greutate: 0.26 kg
Editura: JESSICA KINGSLEY PUBLISHERS

Notă biografică

Keith Fletcher was Deputy Chief Inspector in the Social Services Inspectorate of the Welsh Office until the end of 1992 and is now a health and social services planning consultant. He designs and runs negotiating courses and has wide experience in training and development in the management of health and social services.

Cuprins

Foreword. 1. An Introduction. 2. Preparing to Negotiate. 3. The Context: People. 4. The Context: Organisations. 5. Strategy and Tactics. 6. Negotiation is People Talking. 7. Opportunities and Disasters. 8. The NHS and Social Services. 9. A Common Agenda, A Different Language. 10. Exercises in Negotiation. 11. Key Learning Points.