Susan Walker was beyond frustration. After four years as Chief of Human Resources and fifteen years of government service, she found herself struggling with how to deal with new leadership, increased accountability, and diminishing resources. At her wits end, she ventured into a local bookstore. There, she met Oliver Stanton and learned the professional lesson of a lifetime. Finally, a book written for and about public sector employees that clearly articulates how to truly embrace excellence. Readers will enjoy the fast-paced story and practical tools they can use today to improve performance and foster a culture of trust, commitment, accountability, and results