On the Frontlines of Crisis is a powerful and deeply human account of the experiences of healthcare workers during one of the most harrowing periods in modern history—the COVID-19 pandemic. As hospitals around the globe became overwhelmed by the influx of critically ill patients, those working in intensive care units (ICUs) were thrust into an unprecedented battle against a new, deadly virus about which little was understood. Rodriquez takes readers into the heart of two Massachusetts ICUs to learn about the people who put their lives on the line and faced unimaginable challenges as they treated critically ill patients at the peak of the pandemic.
 
Drawing from extensive interviews with ICU staff, this book captures the social-psychological impact of the pandemic on those who found themselves on the frontlines of this global crisis. It examines five key social processes: treating patients, managing risk, feeling emotions, constructing boundaries, and navigating the complex politics that emerged during the pandemic. Through these lenses, Rodriquez reveals how healthcare workers coped with the daily risks to their own health, the emotional demands of constant loss, and the impossible decisions they had to make.
 
The dramatic spike in mental health distress among healthcare workers was not just a consequence of the pandemic but also a result of the changing dynamics within the healthcare system itself. In particular, the book examines the impact of the evolution of emotional socialization within healthcare, from the traditional model of “detached concern” to the more contemporary focus on “clinical empathy.” This shift, while intended to improve patient care, had profound implications for healthcare workers during the pandemic, often blurring the lines between professional distance and personal involvement, increasing the emotional demands on staff and heightened their vulnerability to anxiety, depression, post-traumatic stress, and burnout.
 
But this book is not just a narrative of hardship; it is also a critical examination of the systemic issues within the healthcare industry that left workers unprepared and at times unprotected. Through the personal stories of those who were in the ICU, On the Frontlines of Crisis offers a sobering reflection on the social and emotional costs of caring for waves upon waves of incurable patients. This book is essential reading for anyone seeking to understand the human tragedy of the pandemic and the enduring challenges faced by healthcare workers in the most demanding corners of our healthcare system.