Operations and Quality Management provides a systematic and proven way of acquiring business excellence through sound and practical operations and total quality management implementation. It links these two important business and management topics together in a balanced and integrated manner. It is a well-structured text based on TQM models and covers important contemporary topics including Japanese 5-S and business process engineering. Operations and Quality Management is extensively illustrated with diagrams practical examples and over 40 cases. Operations and Quality Management provides a systematic and proven way of acquiring business excellence through sound and practical operations and total quality management implementation. It links these two important business and management topics together in a balanced and integrated manner. It is a well-structured text based on TQM models and covers important contemporary topics including Japanese 5-S and business process engineering. Operations and Quality Management is extensively illustrated with diagrams practical examples and over 40 cases.