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Outsourcing and Service Work in the New Economy: The Case of Call Centres in Mexico City de Jose-Luis Alvarez-Galvan

Outsourcing and Service Work in the New Economy: The Case of Call Centres in Mexico City

Autor Jose-Luis Alvarez-Galvan, Josae-Luis Aalvarez-Galvaan, Josa-Luis Alvarez-Galvan
en Limba Engleză Hardback – 31 mar 2012
Examines the impact of outsourcing on workers and their employment conditions in the new economy. In this title, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector.
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Specificații

ISBN-13: 9781443837385
ISBN-10: 1443837385
Pagini: 225
Dimensiuni: 147 x 208 x 23 mm
Greutate: 0.43 kg
Ediția:New.
Editura: Cambridge Scholars Publishing

Notă biografică

The author holds a PhD from the London School of Economics and Political Science, a master's degree from the University of Massachusetts and a bachelor's degree from the National Autonomous University of Mexico. He has been a visiting researcher at the Universitat Pompeu Fabra in Barcelona, Spain, and has published extensively on foreign direct investment, employment and development. He currently lives in Paris where he works as a consultant for the Organisation for Economic Co-operation and Development (OECD).