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Outsourcing It: A Governance Guide

Autor Rupert Kendrick, It Governance Publishing
en Limba Engleză Paperback – 31 oct 2009
IT departments are under increasing pressure to meet the many, often conflicting, demands of boards of directors, shareholders, end-users and competitors to name but a few. The need to compete in a global market intensifies this pressure, bringing with it the need for skilled personnel, regular upgrading or replacement of systems and networks, a proliferation of software licences, and even new premises - in other words, considerable cost.In response to the need to identify specialist suppliers of IT services capable of responding with agility to fierce global competition with greater economy, many boards of directors have turned to outsourcing the IT function to specialist suppliers. Statistics show that this trend is growing, but there is also a body of evidence to show that many IT outsourcing projects fail. The reasons are many and various, but almost all have their origins in inadequate adoption of governance processes and procedures.Outsourcing IT - A governance guide addresses three components of the governance of IT outsourcing: the IT outsourcing process; the nature of governance and the use of methodologies and tools for the implementation of governance principles; and the management of risk within the IT outsourcing process. The objectives of the book are first, to provide boards of directors with clear criteria for the application of governance principles in an IT outsourcing environment; and, second, to provide guidance on useful strategies, processes and procedures for their implementation.The author, Rupert Kendrick, is a non-practising solicitor and, for many years, was a partner in a medium-sized law firm. He has written, trained and consulted widely in the legal profession on legal IT issues.
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Specificații

ISBN-13: 9781849280259
ISBN-10: 1849280258
Pagini: 338
Dimensiuni: 140 x 216 x 18 mm
Greutate: 0.39 kg
Editura: It Governance Ltd

Cuprins

CONTENTS Chapter 1: A governance overview Introduction Governance Risk Governance structures Managing the supplier relationship Cloud computing Governance structures Conclusion Chapter 2: The in-house IT challenge The importance of IT IT functions Function analysis Performance challenges Conclusion Chapter 3: Outsourcing considerations Definition Outsourcing trends General considerations IT considerations Objectives Stakeholders Chapter 4: Reaching the decision Advantages Disadvantages Offshore outsourcing Conclusion Chapter 5: Models of IT outsourcing IT outsourcing strategies Outsourcing models Outsourced IT functions Examples of outsourced IT functions Conclusion Chapter 6: Pre-contract procedures Strategy objectives Selection strategy Due diligence Tendering and negotiations Chapter 7: The contract Reasons for a contract Contract construction Multiple-outsourcing Key success factors Cloud computing contracts Chapter 8: The service level agreement Service levels Scope Pricing SLA framework Cloud computing SLAs Chapter 9: Managing the contract, the SLA and the transition Managing the contract Managing the SLA SLA relationships Transition Chapter 10: Contract change control Reasons for change Types of change Considerations Administration Chapter 11: Contract exit The contract term Exit options Managing the exit strategy Disputes Back-sourcing Chapter 12: Corporate governance Definition Corporate governance frameworks Chapter 13: IT governance Definition Criteria Governance frameworks Governance framework tools IT governance and service management Conclusion Chapter 14: Project governance Definition Governance Objectives Project governance features Project governance tools Programme portfolio management Project governance technology Project management standards Conclusion Chapter 15: Risk assessment Project failure Risk assessment The risk assessment Chapter 16: Identifying the risks Strategic and managerial risk Technology risks Compliance risks Operational risks Financial risks Cloud computing risks Conclusion Chapter 17: Risk management structure Strategy principles Objectives and benefits Risk management framework The risk manager The risk management team Risk management standards Conclusion Chapter 18: Risk management strategies Management of IT risks Management of legal and compliance risks Management of operational risks Management of financial risks Chapter 19: Conclusion: the governance imperative Conclusion Bibliography Further resources ITG Resources