Pay Attention! How to Listen Respond and Profit from Customer Feedback
Autor A Thomasen Limba Engleză Hardback – 24 iun 2010
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Specificații
ISBN-13: 9780470563557
ISBN-10: 0470563559
Pagini: 224
Dimensiuni: 162 x 228 x 23 mm
Greutate: 0.4 kg
Editura: Wiley
Locul publicării:Hoboken, United States
ISBN-10: 0470563559
Pagini: 224
Dimensiuni: 162 x 228 x 23 mm
Greutate: 0.4 kg
Editura: Wiley
Locul publicării:Hoboken, United States
Public țintă
Appeals to any organization–for profit or not for profit–that is reviewed by a customer. The book will especially appeal to small to midsize businesses owners, customer service managers and supervisors, IT managers and site developers, and customer review site developers or managers.Notă biografică
Cuprins
Descriere
Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience.