trust me, you will want to buy a couple extra for the other players in your organization (sphere of influence. Look for discounts...]"25 years ago as I began facilitating Leadership Development - these principles of 'workplace leadership and relationships' were true. All still applies today, no matter how we label people - Millennials, Gen-Xers, Baby Boomers, etc...This logic and application will make the difference every leader and culture has been in search of..." Every Exec and entire management staff's must-read and desktop reference to maintain close to your tablet / smartphone planner...To become your 'go to' Accountability Handbook; to consume daily with your morning drink.Quality Management does not apply only to Operations ...but also to PEOPLE your Most Valuable Resource, System & Process *For the Best-of-the-Best Leader(s) in pursuit of Leadership Mastery.