The study presents the perception of industrial workers about their own process of depression and the care to which they were subjected and describes the worker's journey to close the medical diagnosis, identify which treatment they underwent, verify the post-treatment condition and recommend improvements for health promotion. The analysis shows that referrals to specialised services are not being effective enough to ensure adherence to treatment, avoid abandonment and contribute to the worker's recovery and better management of the disease. Depression continues to be treated primarily through pharmacotherapy. Psychotherapy has not achieved the necessary adherence to fulfil its role. The existence of a therapeutic project is not perceived, the bonds are fragile and there is little involvement with the family. The results point to aspects related to the care service and the organisation of work that could be improved, including the attitude of leadership, treatment and the relationship between managers and workers, management of the work routine, monitoring of workers and access to psychotherapy.