Performance Measurement and Leisure Management
Editat de Konstantinos Alexandrisen Limba Engleză Paperback – 25 apr 2013
The chapters in this text each present a different case study of performance measurement. They cover a wide range of sectors in the leisure industry including public recreation centres, theme parks, play facilities, sport organisations, hospitality, and the Olympic Games. The evidence from these cases covers examples from three different continents and five different countries.
All the chapters report empirical research and all the cases explore managerial implications. However, results are presented with clearly explained statistical analysis, which can be easily understood by a non-academic audience. The book will be useful for leisure management students, researchers and practitioners. The chapters provide both reviews of the relevant literature and propose new measurement models based on original data.
This book was previously published as a special issue of Managing Leisure.
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Specificații
ISBN-13: 9780415849142
ISBN-10: 0415849144
Pagini: 168
Dimensiuni: 189 x 246 x 10 mm
Greutate: 0.29 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
ISBN-10: 0415849144
Pagini: 168
Dimensiuni: 189 x 246 x 10 mm
Greutate: 0.29 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
Public țintă
PostgraduateCuprins
1. Performance measurement and leisure management Konstantinos Alexandris 2. A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres Gary Howat, Gary Crilley and Richard McGrath 3. Can service quality predict spectators’ behavioral intentions in professional soccer? Nicholas D. Theodorakis and Konstantinos Alexandris 4. An application of importance-performance analysis (IPA) to the management of sport centres Antonio Rial, Javial Rial, Jesus Varela and Eulogio Real 5. Utilizing importance data to identify customer segments for English public sport facilities Yi-De Liu, Peter Taylor and Simon Shibli 6. Testing the feasibility of performance indicators for play facilities in England Peter Taylor, Ashley Godfrey, Phil Back, Lynn Bennett, Pete Sinclair and Haki Kapasi 7. Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry Shuna Marr 8. Theme park employee satisfaction and customer orientation Matt Wagenheim and Stephen Anderson 9. Employees’ motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices Leonidas Maroudas, Olivia Kyriakidou and Artemis Vacharis 10. A forecast of the performance of China in the Beijing Olympic Games 2008 and the underlying performance management issues Simon Shibli and Jerry Bingham
Descriere
This book is a unique collection of empirical cases which critically discuss issues in measuring performance in the leisure industry.
This book was published as a special issue of Managing Leisure.
This book was published as a special issue of Managing Leisure.