Performance Measurement in Shared Services: Muensteraner Schriften zur Internationalen Unternehmensrechnung
Autor Friedrich Kaldenen Limba Engleză Hardback – 31 oct 2021
Shared Service Organizations (SSOs) are of growing relevance in research and corporate practice since they combine a number of benefits for multinational corporations, such as cost reductions and an improved risk management. However, managers voice concerns about potential negative impacts on the firm's effectiveness due to a lower service quality. A major reason for the ongoing controversy of the SSOs' outcome is closely related to the shortcoming of measuring their performance. This study analyzes Performance Measurement System (PMS) design in SSOs and sheds light on its effectiveness. Furthermore, the findings reveal which determinants increase PMS effectiveness. This empirical analysis yields practical design recommendations for practitioners working in a shared service environment.
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Specificații
ISBN-10: 363185045X
Pagini: 364
Dimensiuni: 148 x 210 mm
Greutate: 0.67 kg
Editura: Peter Lang Copyright AG
Seria Muensteraner Schriften zur Internationalen Unternehmensrechnung
Notă biografică
Cuprins
Shared Service Organization/Center - Performance Measurement System Design - Performance Measures/KPIs - Mixed Methods Research - Descriptive analysis of performance measurement system design - Regression analysis on performance measurement effectiveness and PMS determinants - Practical recommendations