Diversity issues in the workplace can reduce productivity for the team and create challenges for managers. In this ground-breaking work, authors Bennie L. Crane and Dr. Julian Williams explain in a straightforward and commonsense manner how to strengthen organizations by empowering individuals. Crane uses his years as a Chicago firefighter and facilitator for examples in a method that is applicable to teams and organizations in any work environment. Contents: Let the Healing Begin Personal Agenda: Now More Than Ever The Human Endowments Empowerment Vs Entrapment Tradegy of the Age Empersonal Communications &Ten 7-Ton Elephants Standing in a Row Human Behavior Conflict Resolution Communications Model Behavior/Attitude/Value Model Winners Vs Losers Effective Leadership The Million-Man March Conclusion Appendix A-Personal Motivational Workbook.