This book will: ] Provide the information people need to select phone equipment and services for professional offices, small businesses and homes. ] Help people use the equipment properly, to get the most out of it, and to keep it working. ] Help phone people understand computer people. ] Help the people who sell phone equipment. The author is founder and president of AbleComm, Inc. ("the telecom department store"), and has personally installed hundreds of phone systems, and designed and developed several popular and innovative telecommunications products. He's also a journalist who has written for many magazines and newspapers. This is his third book about communications equipment.