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Playing the corporate language game: An investigation of the genres and discourse strategies in English used by Dutch writers working in multinational corporations: Utrecht Studies in Language and Communication, cartea 15

Autor Catherine Nickerson
en Limba Engleză Paperback – 31 dec 1999
An increasing number of business people are regularly required to communicate effectively and efficiently in a language that is not their own. The tasks that international business writers carry out, have therefore become a recent focus of attention for communication researchers and language practitioners, particularly within multinational corporations where the majority of the workforce needs to communicate both in English and the local language.
Playing the Corporate Language Game explores the relationship between context and text and presents a comprehensive framework for the investigation of the communication practices that are currently in use in international business. It includes an extensive survey of multinational corporations in the Netherlands, and it goes on to present a detailed analysis of the genres and discourse strategies that could be identified in a large corpus of authentic documents written by Dutch and British writers, consisting of letters, reports and e-mail messages. There is detailed discussion throughout, of those aspects of national and corporate culture that impact the evolution and linguistic realisation of business genres in multinational, multilingual settings.
This volume will be of interest to students and researchers of applied linguistics and business communication, and all those concerned with Language for Specific Purposes, and the interface between local languages and International Business English.
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Specificații

ISBN-13: 9789042007307
ISBN-10: 9042007303
Dimensiuni: 150 x 220 mm
Greutate: 0.44 kg
Editura: Brill
Colecția Brill
Seria Utrecht Studies in Language and Communication


Cuprins

1Introduction1.1The use of English in the Netherlands1.2Previous studies1.2.1 Needs analysis surveys1.2.2 Ethnographic accounts1.2.3 Genre studies of organisational communication1.2.4 Cross-cultural and intercultural discourse1.3 The study1.3.1 Research aims1.3.2 Analytical framework1.3.3 Research methods and respondents1.4 Overview of the study2Literature review2.1Social constructionism2.2Genre2.3Structuration2.4Conclusion3Analytical framework3.1Context and situation3.2Genre characteristics3.3The analysis of discourse3.4Conclusion4Contextual factors affecting the use of written English within British subsidiaries in the Netherlands4.1The relevance of corporate culture
4.2The relevance of corporate activity4.3Operationalisation of contextual factors
4.3.1 Factors related to corporate culture4.3.2 Factors related to corporate activity4.3.3 Additional communication patterns4.4The survey4.4.1 The respondents4.4.2 Results and discussion4.5 Summary and conclusions5Genres used by Dutch writers at British subsidiary companies5.1The corpus of documents5.1.1 General characteristics5.1.2 Participants5.1.3 Communicative goals, substance and structure5.2 Recurrent situations, exigences and rhetorical action5.2.1 Communication with Head Office and internally5.2.2 Communication with other subsidiaries, service providers and customers5.2.3 Summary of findings5.3Conclusion6Discourse strategies used by Dutch writers at British subsidiary companies6.1Detailed analysis of genre I6.1.1 Data selection6.1.2 Medium and layout6.1.3 Discourse structure: moves and strategies6.2Rhetorical strategies6.2.1Intertextuality6.2.2Interpersonal strategies6.3Conclusion7Genres and discourse strategies used by Dutch and British writers in internal e-mail communication7.1Previous studies on the use of electronic media7.1.1 The use of different media by corporations7.1.2 E-mail as a genre of organisational communication7.2Data and data collection7.3Findings and discussion7.3.1Message types, participants and code7.3.2Situations, actions, substance and form7.3.3Discourse: Textualisations, organisation and strategies7.4Conclusion8Conclusion8.1The genres and discourse strategies used by Dutch writers in English8.1.1 Context8.1.2 Situation8.1.3 Genre8.1.4 Discourse8.1.5 Summary of findings8.2Limitations of the study and suggestion for further research8.3The implications of the study for research into organisational discourse8.4The implications of the study for the teaching of business English
NotesReferencesAppendix 1: Questionnaire 1Appendix 2: Questionnaire 2

Notă biografică

Catherine Nickerson worked for five years as a language trainer for the Dutch business community before joining the Business Communication Studies department at the University of Nijmegen in 1993. Her research interests include the use of written genres in multinational corporate contexts and the interface between local languages and International Business English.

Recenzii

"Scholars and researchers interested in genre analysis, intercultural business communication, and e-mail communication will find Catherine Nickerson’s book fascinating and rewarding. An astonishing amount of data has been analyzed … [Nickerson] is correct in her assessment that “there has been little or no previous research on the nature of authentic e-mail communication produced by corporate writers who do not speak or write English as a first language” (p. 139). I, for one, am exited to have work like Nickerson’s available." – Mark. F. Schaub, in: The Journal of Business Communication 37:4 (October 2000)
"Ground-breaking … readable … Stimulating … [a] decisive step forward for further genre-based research in business communication" - in: Tijdschrift voor Taalbeheersing Vol. 23, No. 1 (March 2001)
"presents a comprehensive framework for the investigation of the communication practices that are currently in use in international business." - in: Linguistics and Language Behavior Abstracts