Effective, flexible and creative performance management lies at the heart of excellent leadership; which creates successful and innovative businesses. This book is aimed at people who are line managers, team managers or supervisors who really want to improve the way that they lead and encourage their staff to perform at their best. It gives a practical approach to solving real workplace issues with a step by step guide to actions that will encourage excellent performance. This book is aimed at line managers, team leaders and supervisors who want to improve their team¿s performance by working towards excellence with all members of their team. The book is accompanied by a downloadable action planning workbook to help managers plan and record their choices. This can be found at http://www.uolearn.com A rugged practical approach asking, ¿What do you need to change to get excellent performance from every individual in your team?¿ 5 key ideas to help you understand performance management. 4 step model for effective performance management in real world situations. A large, wide ranging choice of over 40 levers, tools that managers can use to improve performance and opportunities in their teams. Key practical research on performance management in organisations. How to encourage the people who are already performing at their best and how to help those who are struggling to achieve excellence. Practical exercises and action planning for you to develop your leadership skills. A toolbox of ideas and actions to help you become an excellent leader. Praise for the performance management book. ¿It gave me practical tips which I can implement.¿ ¿It gave me the opportunity to focus and take on board information while reflecting on my own practice.¿ ¿I am really impressed with the amount of information that is in this book. It feels well researched and has been written by someone who has trained this in the real world.¿ ¿Steve¿s approach is to look holistically at performance management - addressing all aspects of the performance spectrum and linking models and theory with practical examples from his extensive experience of working with organisations. Steve makes performance management accessible and understandable, helping managers to clearly identify how they can get the best out of their people.¿ ¿This should be rolled out to all managers in my organisation.¿ ¿I wish I¿d had this book 15 years ago. It is so well written and has loads of practical advice for everyday situations. I found it really helped me to reflect on my skills as a manager. Excellent and useful book.¿ Head of IT, Large International Company.