Practice Management for the Veterinary Team: Front Office, Operations, and Development
Autor Heather Prendergasten Limba Engleză Paperback – 8 feb 2024
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Specificații
ISBN-13: 9780443117084
ISBN-10: 044311708X
Pagini: 360
Dimensiuni: 216 x 276 mm
Ediția:4
Editura: Elsevier
ISBN-10: 044311708X
Pagini: 360
Dimensiuni: 216 x 276 mm
Ediția:4
Editura: Elsevier
Cuprins
SECTION I Veterinary Practice Team and Development
1 The Heart of Veterinary Medicine
2 The Leadership Team
3 The Veterinary Team and Front Office Procedures
4 Human Resources in the Veterinary Practice
5 Veterinary Ethics and Legal Issues
6 Professional Development
7 Telemedicine
8 Practice Integrated Management Software
9 Medical Records Management
SECTION II Veterinary Operations
10 Appointment Management
11 The Client Experience
12 Marketing
13 Inventory Management
14 Controlled Substances
15 Safety in the Veterinary Practice
16 Finance Management
17 Strategic Planning
Abbreviations
Glossary
Index
1 The Heart of Veterinary Medicine
2 The Leadership Team
3 The Veterinary Team and Front Office Procedures
4 Human Resources in the Veterinary Practice
5 Veterinary Ethics and Legal Issues
6 Professional Development
7 Telemedicine
8 Practice Integrated Management Software
9 Medical Records Management
SECTION II Veterinary Operations
10 Appointment Management
11 The Client Experience
12 Marketing
13 Inventory Management
14 Controlled Substances
15 Safety in the Veterinary Practice
16 Finance Management
17 Strategic Planning
Abbreviations
Glossary
Index