In order for a professional manager to drive improvement there must be problems that he/she can turn into profits. All companies have problems so the professional manager, in tune with the need for driving change through improvements in the company, will look for and dig out problems and leverage them to get the organization to a better place. How the professional manager deals with a problem and how he/she leverages the situation to drive improvement in the organization is critical to a company's continued existence, growth, and success. It is the author's hope that you will identify the problems in your department or organization and apply the basic management principles in this playbook to help you get to a new level. The techniques in this book have been proven to be successful. By embracing and understanding these keys to success you will be in a position to move yourself and your company to a professional level of management and ensure that in the future problems will beget profits.