"Public administration provides most of the critical human resources-and the management capability-to try to prevent, respond to, and recover from the worst effects of both human-caused and natural disasters. The COVID-19 pandemic presented the greatest challenge to governments' fundamental responsibility to "serve and protect" citizens since the Second World War. The belated response to the pandemic, and the need to socially distance required to prevent its spread, forced a massive shift in interpersonal activity and resulted in the rush to, and need to, connect remotely"--