Quality Assurance for Social Care Agencies: A Practical Guide

en Limba Engleză Hardback – 18 sep 2018

Quality Assurance for Social Care Agencies is specifically designed to enable you to set up a Quality Assurance system within a social services setting. Including practical checklists, it covers all aspects of Quality Assurance - from what is meant by Quality Assurance and how to implement it to how to monitor and maintain quality control. Examples and details of experiences are included to help you get it right first time.

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Specificații

ISBN-13: 9781138371408
ISBN-10: 1138371408
Pagini: 134
Dimensiuni: 138 x 216 mm
Greutate: 0.45 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom

Public țintă

Professional Practice & Development

Cuprins

Contents: Introduction; From little acorns; What is this thing, quality assurance?; Creating the right climate; Aims and values; Setting the standards; Setting up the assembly line; Monitoring and inspection; Consumer satisfaction; Review of the system; Postscript; Appendices.

Notă biografică

Emlyn Cassam was formerly Director of Norfolk Social Services and is now a freelance trainer and writer. Himu Gupta is an Assistant Director of Norfolk Social Services and Chairman of the Social Care Agencies Quality Sector Committee of the British Quality Association.

Descriere

A practical guide to setting up a Quality Assurance system within a social services context. Endorsed by the Association of Directors of Social Services, it provides examples and details of experiences to aid learning and implementation.

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