Quality Concepts for the Process Industry
Autor Michael Speegleen Limba Engleză Paperback – 3 apr 2009
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Specificații
ISBN-13: 9781435482449
ISBN-10: 1435482441
Pagini: 274
Ilustrații: black & white illustrations, black & white tables, figures
Dimensiuni: 211 x 272 x 18 mm
Greutate: 0.68 kg
Ediția:2 Rev ed.
Editura: Cengage Learning
ISBN-10: 1435482441
Pagini: 274
Ilustrații: black & white illustrations, black & white tables, figures
Dimensiuni: 211 x 272 x 18 mm
Greutate: 0.68 kg
Ediția:2 Rev ed.
Editura: Cengage Learning
Recenzii
Preface. About the Author. 1. Why Quality is Important. 2. How It All Began. 3. The Quality Gurus. 4. ISO 9000 (2000). 5. Total Quality Management. 6. Customer Satisfaction. 7. Employee Empowerment. 8. Teamwork and Teams. 9. Communication. 10. Personal Effectiveness. 11. The Economics of Quality. 12. Quality as a System. 13. The Cost of Quality. 14. Quality Tools (Part 1). 15 Quality Tools (Part 2). 16 Variation. 17 Concepts of Statistical Quality Control. 18 SPC and Control Charts. 19 Process Capability. 20 Epilogue. Glossary. References. Subject Index.