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Quality Management for Organizational Excellence: Introduction to Total Quality de David L. Goetsch

Quality Management for Organizational Excellence: Introduction to Total Quality

Autor David L. Goetsch, Stanley B. Davis
en Limba Engleză Hardback – 30 noi 2008
This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
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Specificații

ISBN-13: 9780135019672
ISBN-10: 0135019672
Pagini: 634
Dimensiuni: 213 x 277 x 30 mm
Greutate: 1.54 kg
Ediția:00006Nouă
Editura: Prentice Hall
Locul publicării:Upper Saddle River, United States

Cuprins

Part I — Philosophy and Concepts Chapter 1: The Total Quality Approach to Quality Management
Chapter 2: Quality and Global Competitiveness
Chapter 3: Strategic Management: Planning and Execution for Competitive Advantage
Chapter 4: Quality Management, Ethics, and Corporate Social Responsibility
Chapter 5: Partnering and Strategic Alliances
Chapter 6: Quality Culture: Changing Hearts, Minds, and Attitudes
Chapter 7: Customer Satisfaction, Retention, and Loyalty
Chapter 8: Employee Empowerment
Chapter 9: Leadership and Change
Chapter 10: Team Building and Teamwork
Chapter 11: Effective Communication
Chapter 12: Education and Training
Chapter 13: Overcoming Politics, Negativity, and Conflict in the Workplace
Chapter 14: ISO 9000 and Total Quality: The Relationship
 
Part II — Tools and Techniques Chapter 15: Overview of Total Quality Tools
Chapter 16: Problem Solving and Decision Making
Chapter 17: Quality Function Deployment (QFD)
Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC)
Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma
Chapter 20: Benchmarking
Chapter 21: Just-in-Time Manufacturing (JIT)
Chapter 22: Implementing Total Quality Management

Caracteristici

For undergraduate courses in Quality Management or Total Quality Management; also relevant for students studying technology, engineering, or business.
 
This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping students understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma.
 
Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. The text is an excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.
 
Hallmark Features
  • Comprehensive coverage of all components of quality management, from larger “umbrella” topics to minute elemental details, with discussions on strategic management, customer retention, assessing team-building needs, partnering, manufacturing, networks, and much more — helping students learn the various factors and branches involved in the practice of implementing total quality management.
  • Includes real-world case studies and total quality tips provide students with practical applications and guidance throughout the text.
  • Covers both “soft” and “hard” topics -- includes topics such as ethics, culture, and leadership as well as QU processes — helping students learn about both people and processes.
  • Features strong pedagogy in all chapters, including Summaries, Factual Review Questions, Critical Thinking Activities, and Discussion Assignments — allowing instructors to teach their courses without developing their own learning activities.
  • Includes comprehensive endnotes and an index in each chapter, giving students the opportunity for additional research and providing instructors with material for additional assignments.

Caracteristici noi

This edition has been updated to include:
  • New coverage of the relationship among quality, value, and organizational excellence.
  • New sections covering Six Sigma, Lean, and Lean Six Sigma.
  • New section covering organizational core competencies and competitive advantage.
  • New material covering corporate social responsibility and ethics, leading multicultural teams, and selecting the right quality tool for the job.
  • Chapter 14, "ISO 9000," has been rewritten to reflect its place as a component of total quality and its use as an implementation strategy for total quality.
  • New material on quality tools such as Five-S and Failure Mode and Effects Analysis (FMEA).
  • Additional material on problem-solving and decision-making models, including PDCA and Toyota's Practical Problem-Solving Process.