Raving Fans: A Revolutionary Approach to Customer Service
Autor Ken Blanchard, Sheldon Bowles, Kenneth Blancharden Limba Engleză CD-Audio – 31 dec 2003
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Specificații
ISBN-13: 9780739309537
ISBN-10: 0739309536
Dimensiuni: 144 x 144 x 10 mm
Greutate: 0.1 kg
Ediția:Prescurtată
Editura: Random House Audio Publishing Group
ISBN-10: 0739309536
Dimensiuni: 144 x 144 x 10 mm
Greutate: 0.1 kg
Ediția:Prescurtată
Editura: Random House Audio Publishing Group
Notă biografică
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.
Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.
The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.
From the Cassette edition.
Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.
The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.
From the Cassette edition.
Descriere
Written in the parable style of "The One Minute Manager" by its co-author, "Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month. Abridged. 2 CDs.