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Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant de Abhinav Krishna Kaiser

Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant

Autor Abhinav Krishna Kaiser
en Limba Engleză Paperback – 12 dec 2018
Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL® in the Age of DevOpsshows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it’s made invalid. 

The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects. 

What You Will Learn
  • Discover the basics of ITIL and DevOps
  • Compare ITIL and DevOps
  • Understand the structure of a DevOps organization and adapt the ITIL roles to this structure
  • Re-engineer ITIL for DevOps projects
  • Implement major processes such as incident management, configuration management, and change management processes in DevOps projects
  • Automate activities within processes

Who This Book Is For 

Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.

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Specificații

ISBN-13: 9781484239759
ISBN-10: 148423975X
Pagini: 255
Ilustrații: XVIII, 306 p. 84 illus.
Dimensiuni: 178 x 254 x 17 mm
Greutate: 0.62 kg
Ediția:1st ed.
Editura: Apress
Colecția Apress
Locul publicării:Berkeley, CA, United States

Cuprins

Chapter 1:  Introduction to DevOps
Chapter Goal: Provide a brief introduction to DevOps, its processes and methodologies.
No of pages : 30
Sub -Topics
1. What is DevOps
2. Benefits of DevOps
3. Principles and Methodologies

Chapter 2:  Introduction to ITIL
Chapter Goal: Provide a brief introduction to the ITIL framework
No of pages: 30
Sub - Topics
1.   What is ITIL
2. ITIL Scope and Applicability
3. ITIL Phases and Processes

Chapter 3: DevOps vs ITIL
Chapter Goal: Identify the conflicts that exist between DevOps
No of pages :20
Sub - Topics:  
1. DevOps vs ITIL Conflicts
2. Misalignment of goals and objectives
3. How DevOps is assumed to have replaced ITIL
4. Future of ITIL

Chapter 4: Integration of two frameworks
Chapter Goal: Find the common ground between the two frameworks.
No of pages: 20
Sub - Topics: 
1. Finding common grounds
2. Identifying overarching activities
3. ITIL adaptation based on DevOps goals

Chapter 5: Incident Management Adaptation
Chapter Goal: Adapt the ITIL incident management process to fit into a DevOps model
No of pages: 20
Sub - Topics: 
1. Incident management objectives
2. Lean version of incident management
3. Incident management tools
4. DevOps fitment


Chapter 6: Problem Management Adaptation
Chapter Goal: Adapt the ITIL problem management process to fit into a DevOps model
No of pages: 20
Sub - Topics: 
1. problem management objectives
2. Lean version of problem management
3. Problem management techniques
4. Problem management tools
5. DevOps fitment

Chapter 7: Change Management Adaptation
Chapter Goal: Adapt the ITIL change management process to fit into a DevOps model
No of pages: 20
Sub – Topics: 
1. Continuous Delivery vs Continuous Deployment
2. Change Management Scope
3. change management tools
4. DevOps fitment

Chapter 8: Release Management Adaptation
Chapter Goal: Adapt the ITIL release management process to fit into a DevOps model
No of pages: 20
Sub - Topics: 
1. Release management objectives
2. Release cycles
3. Release tools and deployment toolsets
4. DevOps fitment

Chapter 9: Configuration Management Adaptation
Chapter Goal: Adapt the ITIL configuration management process to fit into a DevOps model
No of pages: 25
Sub - Topics: 
1. Comprehensive configuration management
2. Manangement of CCM
3. Configuration management tools
4. DevOps fitment

Chapter 10: Other Operational processes
Chapter Goal: Find DevOps fitment for the remaining operational processes
No of pages: 20
Sub – Topics: 
1. Event management
2. Access Management
3. Information security – Rugged DevOps and DevSecOps
4. DevOps fitment


Notă biografică

Abhinav Krishna Kaiser works as a senior manager in a leading consulting firm. He leads the development of DevOps solutions to various companies who seek to develop software in an Agile way. Apart from consulting on DevOps, he also trains IT professionals on DevOps concepts, processes, and tools. 

Abhinav is one of the leading names synonymous with ITIL, his previous publication – Becoming ITIL Foundation Certified in 7 Days, is one of the top guides recommended to IT professionals looking to become ITIL Foundation certified and to those getting into the field of service management. Abhinav started consulting with clients fifteen years ago on IT service management, where he created value by developing robust service management solutions. He is one of the foremost authorities in the area of configuration management and his solutions have stood the test of time, rigor, and technological advancements.
Apart from delivering training on DevOps, Abhinav has delivered ITIL Foundation and ITIL Expert training to employees from various multinational corporations. He blogs and writes guides and articles on DevOps, Agile, and ITIL. 

While the life of a consultant is to go where the client wants him to be, Abhinav is currently in Bangalore. He is happily married with two little kids. 

Textul de pe ultima copertă

Delve into the principles of ITIL and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL in the Age of DevOps shows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it’s made invalid. 

The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects. 

You will:

•Discover the basics of ITIL and DevOps
•Compare ITIL and DevOps
•Understand the structure of a DevOps organization and adapt the ITIL roles to this structure
•Re-engineer ITIL for DevOps projects
•Implement major processes such as incident management, configuration management, and change management processes in DevOps projects
•Automate activities within processes

Caracteristici

Explains the ready-to-use new ITIL framework that is sought after in most organizations
Contains tips on how DevOps and ITIL can be linked together
Shows how operations can be run with automation and minimal resources