Relationship Competence for Healthcare Management: Peer to Peer
Autor J. Landau, E. Borgonovien Limba Engleză Hardback – 4 dec 2007
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Specificații
ISBN-13: 9780230515963
ISBN-10: 0230515967
Pagini: 187
Ilustrații: IX, 187 p.
Dimensiuni: 140 x 216 x 16 mm
Greutate: 0.36 kg
Ediția:2008
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom
ISBN-10: 0230515967
Pagini: 187
Ilustrații: IX, 187 p.
Dimensiuni: 140 x 216 x 16 mm
Greutate: 0.36 kg
Ediția:2008
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom
Cuprins
Introduction The Peer to Peer Relationship: The Blended Relationship Managing the Relationship with Patients The Noncooperative Game, The Nash Theory of Equilibrium and Healthcare management Trust and Rational Choice Building Relationships on the Model of Trust Managerial Competence Peer to Peer Relationship Management Skills Conclusion
Recenzii
'I would recommend this book for practitioners who want some ready examples of a range of different issues concerning peer to peer relationships.' - Helen Dickinson, International Journal of Integrated Care
Notă biografică
JENNIFER LANDAU is a Senior Lecturer at the Bocconi School of Management of Organizational Behaviour in Healthcare, Italy. She does healthcare management research on patient quality of life and organizational change. She is a contract professor at State University, Department of Medicine, on physician-patient communication and relationship management.
ELIO BORGNOVI is Professor of Public Management at Bocconi University, Italy, and Director of the Institute of Public Administration. He was Dean of the Bocconi School of Management for eight years and President of the Italian Association of Schools of Management. He has extensive strategic experience in developing healthcare management policy, tools and practice for the Italian National Healthcare System.
ELIO BORGNOVI is Professor of Public Management at Bocconi University, Italy, and Director of the Institute of Public Administration. He was Dean of the Bocconi School of Management for eight years and President of the Italian Association of Schools of Management. He has extensive strategic experience in developing healthcare management policy, tools and practice for the Italian National Healthcare System.