Reporting Technical Information
Autor Kenneth W. Houp, Thomas E. Pearsall, Elizabeth Tebeauxen Limba Engleză Paperback – 30 iun 2005
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Specificații
ISBN-13: 9780195178791
ISBN-10: 0195178793
Pagini: 615
Ilustrații: Numerous colour illustrations, halftones and tables
Dimensiuni: 190 x 235 x 20 mm
Greutate: 0.99 kg
Ediția:Eleventh.
Editura: Oxford University Press
Locul publicării:New York, United States
ISBN-10: 0195178793
Pagini: 615
Ilustrații: Numerous colour illustrations, halftones and tables
Dimensiuni: 190 x 235 x 20 mm
Greutate: 0.99 kg
Ediția:Eleventh.
Editura: Oxford University Press
Locul publicării:New York, United States
Descriere
BETTER WRITING AND SUCCESS AT WORK BEGIN IN YOUR CLASSROOM WITH REPORTING TECHNICAL INFORMATION, ELEVENTH EDITION, A CLASSIC TEXT WITH THOROUGHLY CONTEMPORARY CONTENT.One of the leading texts in technical writing, Reporting Technical Information introduces students to all aspects of effective professional communication, including letters, proposals, progress reports, recommendation reports, research reports, instructions, and oral reports. FEATURES OF THE ELEVENTH EDITION:* A fully integrated companion website--www.oup.com/us/houp--that offers:Additional practical resources for students: chapter overviews, sample writings, self-tests, "current topic" annotated links and additional resources, interactive tutorials, key terms and concepts, downloadable versions of important question checklists from the book, and a collaborative network Resources for instructors: an Instructor's Manual and downloadable PowerPoint files for use as lecture aids (also available on CD), links to online resources, and writing assignments instructors have shared for "Better Writing--Success at Work" Three different types of icons throughout the book that direct students to the website for additional resources: sample documents, exercises, and further reading * New, broader approach that prepares students in a variety of science, health, business, engineering, and technical majors to develop the types of documents they will need to write in their prospective work environments* Strong focus on the rhetorical nature of writing, helping writers to understand their readers and the contexts in which their documents will be read and used, define their purpose in writing, and design documents using these issues as critical guidelines* Updated and additional coverage of current technology, including thoroughly revised chapters on document design and usability that take into account web-based documents and platforms* New opening scenarios for each chapter that demonstrate the impact of technical communication in the real world* New chapters on content management, versatility and creativity for reports, and using design and format to achieve clarity in documents* Increased coverage of ethics and international and global workplace issues* Many new example documents--more than half of the sample documents in the text are new--and more illustrative figures* More end-of-chapter exercises, including projects that encourage student interaction and collaboration, several of which are linked to an online component on the companion website
Cuprins
PrefaceA New DirectionOur Approach and OrganizationWhat's New in the Eleventh EditionAncillariesA Final NoteAcknowledgments1. An Overview of Technical WritingThe Matter of DefinitionWriting at Work versus Writing at SchoolEight Basic DifferencesWriting and Communicating at WorkThe Foundations of Effective Technical WritingsThe Qualities of Good Technical WritingExercisesPART ONE. FOUNDATIONS2. ComposingThe Basic Parts of the Composing ProcessAnalyzing the Writing Situation: Audience and PurposeChoosing/Discovering ContentArranging ContentDrafting and RevisingRevisionDocument DesignEditingUsing the Composing Process in a Workplace EnvironmentUnderstanding the Composing Process: Why Bother?Exercises3. Writing for Your ReadersGoals of CommunicationThe Planning ProcessDetermining Your ReadersAsking Questions to Analyze Your ReadersDetermining Your PurposeUnderstanding Your Role as a WriterPlanning the ContentAnticipating the Context in Which Your Writing Will Be ReceivedThinking about Your Readers: A Summary of ConsiderationsExercises4. Achieving a Readable StyleThe ParagraphBasic Principles of Effective Style Determine Readers' Knowledge of the Subject Determine Whether a Particular Style Will Be Expected Anticipate Readers' Comprehension Level in a Given ContextKnow Your Relationship to the Readers and How You Want to SoundAdjust the Style to the Reader, the Purpose, and the ContextSelect Your Level of Language; Adjust the Density of InformationThe SentenceWatch Sentence LengthKeep Subjects and Verbs Close TogetherOmit Verbiage; Use Concrete VerbsWrite "Clean" ProseAvoid Ponderous LanguageAvoid Excessive Use of Is/Are Verb FormsUse Active Voice for ClarityDefine When NecessaryAvoid Impersonal LanguageExercises5. Writing EthicallyEthical PerspectivesYour Professional ObligationsCodes of ConductRecognizing Unethical CommunicationPlagiarism and Theft of Intellectual PropertyDeliberately Imprecise or Ambiguous LanguageManipulation of Numerical InformationUse of Misleading IllustrationsPromotion of PrejudiceAnticipating ConsequencesApplying PrinciplesHandling Unethical SituationsExercisesPART TWO. TECHNIQUES6. Writing for International ReadersEstablishing a Perspective on International CommunicationUnderstanding Readers from Various CulturesIndividualism versus Collectivism: Valuing Either Individuals or GroupsSeparation of Business and Private RelationshipsPower Distance between Social RanksUniversal or Relative View of TruthWhether the Entire Message Is Contained in the TextWhether Uncertainty Is to Be Avoided or AcceptedThe Power and Value of TimeMasculine versus FeminineConsidering Culture in the Planning ProcessExample International DocumentsWriting Business Communications to Readers in Other CulturesCulture and GraphicsFormat Strategies in Other CulturesA Final WordGuides to Doing Business in Cultures around the WorldExercises7. Gathering, Evaluating, and Documenting InformationAsking Productive QuestionsLooking for AnswersInterviewsNewsgroupsWorld Wide WebLibrariesEvaluating AnswersInterviewsNewsgroupsWeb SitesBooks and ArticlesCiting SourcesExercises8. Designing and Formatting DocumentsUnderstanding the Basics of Document DesignKnow What Decisions Are Yours to MakeChoose a Design That Fits Your SituationPlan the Design from the BeginningReveal the Design to the ReadersKeep the Design ConsistentDesigning Effective Pages and ScreensUse Blank Space to Frame and Group InformationSpace the Lines of Text for Easy ReadingSet the Line Length for Easy ReadingUse a Ragged Right MarginChoosing Readable TypeChoose a Legible Type SizeChoose a Font That Suits Your DocumentUse Special Typefaces SparinglyUse Highlighting EffectivelyUse a Mixture of Cases, Not All CapitalsUse Color Cautiously and ConsistentlyHelping Readers Locate InformationWrite Descriptive HeadingsDesign Distinctive HeadingsUse Page Numbers and Headers or FootersDesigning Web SitesCreating the SiteDesigning the Pages of the SiteMaintaining the SiteTesting Your DesignPlanning the Usability TestConducting the TestInterpreting and RevisingExercises9. Creating and Managing TextCollecting and Grouping InformationPlanning Content DevelopmentReports with Standard Arrangement PatternsReports Designed for Specific Reader NeedsPersuasive Arrangement and DevelopmentStrategies for Developing ContentOrganization and Content DevelopmentOther Types of DevelopmentExercises10. Developing the Main Elements of ReportsPrefatory ElementsLetter of TransmittalTitle PageSubmission PageTable of ContentsList of IllustrationsGlossary and List of SymbolsAbstracts and SummariesInformative AbstractDescriptive AbstractSummaryDiscussion or Body of the ReportParts of the DiscussionStrategy for Presenting the DiscussionConclusionRecommendationsAppendixesOnline ReportsExercises11. Creating Tables and FiguresChoosing IllustrationsConsider Your PurposeConsider Your AudienceConsider Your Audience AgainConsider Your Purpose AgainCreating IllustrationsDesigning TablesDesigning Bar and Column GraphsDesigning Circle Graphs (Pie Charts)Designing Line GraphsDesigning FlowchartsDesigning DiagramsEditing PhotographsDesigning Illustrations EthicallyExercisesPART THREE. APPLICATIONS12. Planning Correspondence and E-mailDetermining Your PurposeAnalyzing the AudienceComposing Letters, Memos, and E-mailFinding the Appropriate StyleDirect versus Indirect StyleConversational StyleSpecial Considerations for E-mailSpecial Considerations for International CorrespondenceKeeping Copies of CorrespondenceExercises13. Creating Reports for Any OccasionThe Variable Nature of ReportsLiability and Report WritingGeneral Report RequirementsDetermining Report StructureDetermining Internal Report DevelopmentImportance of the Introduction and SummaryThe Online ReportThe Slide/Visual Presentation ReportExercises14. Developing Analytical Reports: Recommendation Reports and Feasibility StudiesAnalytical ReportsRecommendation ReportsFeasibility StudiesPurposeEnvironmental Impact SystemsExercises15. Developing Empirical Research ReportsMajor Sections of Empirical Research ReportsAbstractIntroduction and Literature ReviewSummaryMaterials and MethodsResultsConclusionAcknowledgments and ReferencesOther Examples for Analysis and ComparisonExample 1Example 2Example 3Exercises16. Writing Proposals and Progress ReportsThe Relationship between Proposals and Progress ReportsProposalsThe Context of Proposal DevelopmentEffective Argument in Proposal DevelopmentStandard Sections of ProposalsProgress ReportsStructure by Work PerformedStructure by Chronological OrderStructure by Main Project GoalsPhysical Appearance of Proposals and Progress ReportsStyle and Tone of Proposals and Progress ReportsOther Forms of Proposals and Progress ReportsExercises17. Formulating Instructions, Procedures, and PoliciesPlanning Instructions and ProceduresStructure and OrganizationIntroductionTheory Governing the Procedure or InstructionWarnings, Cautions, Hazards, and Notes Regarding Safety or QualityConditions under which the Task Is to Be PerformedSteps in Performing the TaskName of Each StepProceduresFormat Considerations for Instructions and ProceduresPoliciesProcedures and Policy ManualsExercises18. Writing CollaborativelyIssues in CollaborationValue of CollaborationTechniques for Developing Collaborative DocumentsThe On-site Collaborative GroupThe Distributed Collaborative Work GroupThe Lead Author Work GroupMaking Collaborative Projects WorkCollaborative Projects in ActionExercises19. Preparing Oral Reports: The BasicsUnderstanding the Speaking/Writing RelationshipAnalyzing the AudienceAnalyzing the ContextDetermining the Goal of Your PresentationChoosing and Shaping ContentDeciding How to Arrange and Organize ContentDesigning Each Segment: GuidelinesChoose an Interesting TitleDevelop Your Presentation about Three Main DivisionsPlan the Introduction CarefullyDesign the Body to Help People Comprehend Your IdeasDesign the Conclusion to Reinforce Your Main IdeasChoosing an Appropriate Speaking StyleSpeaking to Multicultural AudiencesUsing Techniques to Enhance Audience ComprehensionPlanning Visuals to Enhance Your Purpose and Your MeaningDesigning and Presenting the Written PaperStructuring the Written SpeechWriting the SpeechPracticing the PresentationSpeaking Effectively: Practice, Practice, PracticeExercises20. Understanding the Strategies and Communications of the Job SearchPreparationSelf-AssessmentInformation GatheringNetworkingThe Correspondence of the Job SearchLetter of ApplicationThe ResumeFollow-up LettersInterviewingThe InterviewNegotiationBefore and after the InterviewExercisesAppendix A. HandbookIndex