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Resolving Conflicts at Work – Ten Strategies for Everyone on the Job 3e de K Cloke

Resolving Conflicts at Work – Ten Strategies for Everyone on the Job 3e

Autor K Cloke
en Limba Engleză Paperback – 2 iun 2011
The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace.
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Specificații

ISBN-13: 9780470922248
ISBN-10: 0470922249
Pagini: 400
Dimensiuni: 152 x 229 x 21 mm
Greutate: 0.54 kg
Ediția:3rd Edition
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

Workplace leaders, managers, HR representatives, and employees. Faculty and students in MBA and conflict resolution programs

Cuprins

Foreword: Conflict: An Opportunity for Leadership (Warren Bennis). Acknowledgments. Introduction. Ten Strategies for Everyone on the Job. Strategy One. Understand the Culture and Dynamics of Conflict. Strategy Two. Listen Empathetically and Responsively. Strategy Three. Search Beneath the Surface for Hidden Meaning. Strategy Four. Acknowledge and Reframe Emotions. Strategy Five. Separate What Matters from What Gets in the Way. Strategy Six. Solve Problems Paradoxically and Creatively. Strategy Seven. Learn from Difficult Behaviors. Strategy Eight. Lead and Coach for Transformation. Strategy Nine. Explore Resistance and Negotiate Collaboratively. Strategy Ten. Mediate and Design Systems for Prevention. The Authors. Index.