These thought-provoking and entertaining essays on how to improve our communication - with ourselves, with our loved ones, with our colleagues and clients, and with strangers - offer tips on developing confidence, awareness, sensitivity, humor, effectiveness, and creativity. Communication coach and self-help author Alison Lester draws from her varied experiences as corporate coach, writer, stand-up and improvisational comedian, world traveler, mother, wife, daughter, sister and friend to bring you this series of pithy reflections on common communication hurdles and tools for making them feel a lot smaller. "Restroom Reflections is a must-read for anyone who endeavors to be a better communicator. It's compulsive reading - full of insights and practical tips, all lovingly nestled in Alison's witty and candid stories about life. The lessons in this book apply equally well in the boardroom, dining room, or waiting room." - Andrea Howe, co-author, The Trusted Advisor Fieldbook