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SAP Solution Manager de Marc O. Schäfer

SAP Solution Manager: SAP Press

Autor Marc O. Schäfer, Matthias Melich
en Limba Engleză Hardback – 31 oct 2011
Provides a complete overview of the solution for the management of business applications Explains the processes and functions in release 7.1 clearly Shows all tools in day-to-day use What s new in SAP Solution Manager 7.1? In this book, you'll find much more than the answer to this question. Discover all of the platform s functions and learn how to support and improve the planning, operation, and optimization of your solution with SAP Solution Manager. Comprehensive and up to date, this definitive book leaves no questions unanswered! All Concepts Explained Concisely Whether it s the new Monitoring and Alerting Infrastructure, Custom Code Management, or Change Impact Analysis that you are interested in, you can take a look under the hood of SAP Solution Manager and understand its concepts. Every Phase, Every Process Find out how SAP Solution Manager supports you in all project phases from the creation of the Business Blueprint, to the continuous optimization of your solution. Tools in Action Find comprehensive descriptions and screenshots that show the essential functional areas of SAP Solution Manager in use. Customer Cases Become inspired for your own project! Ten articles will show you how other customers use the new features included in SAP Solution Manager. New in This Edition Discover the management of non-SAP software, Monitoring and Alerting, Landscape Management Database, and much more. This completely revised edition brings you right up to date.
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Specificații

ISBN-13: 9781592293889
ISBN-10: 1592293883
Pagini: 724
Dimensiuni: 184 x 236 x 50 mm
Greutate: 1.49 kg
Ediția:3. Auflage.
Editura: Rheinwerk Verlag GmbH
Seria SAP Press

Cuprins



... Foreword from the Chief Operating Officer of SAP AG ... 19

... Foreword by Andreas Oczko Deputy Chairman of DSAG Board Area: Operations/Service & Support ... 21

... Introduction ... 23

1 ... Concept of SAP Solution Manager 7.1 ... 29
... 1.1 ... Effective Implementation of Changes--Projects in SAP Solution Manager ... 30
... 1.2 ... Efficient Operation--Solutions in SAP Solution Manager ... 31
... 1.3 ... Processes in SAP Solution Manager ... 32
... 1.4 ... From SAP-Centered to Solution-Wide Use ... 35
... 1.5 ... Improved User-Friendliness ... 44
... 1.6 ... Extension of Usage Rights Brings Cost Advantages ... 50

2 ... Application Lifecycle Management (ALM) ... 55
... 2.1 ... Phases and Topic Blocks ... 55
... 2.2 ... Implementation of Changes Using Releases (Major Release) ... 60
... 2.3 ... Implementation of Requirements through Maintenance (Minor Release) ... 72

3 ... Effective and Efficient Operation ... 75
... 3.1 ... Operations Control Center ... 76
... 3.2 ... Proactive Monitoring and Working with the Alert Inbox ... 78
... 3.3 ... Technical Administration ... 82
... 3.4 ... Business Process Operations for the Example of "Monitoring the Day-End Closing" ... 83
... 3.5 ... Business Process Operations for the Example of "Automatic Business Exception Management" ... 86
... 3.6 ... Technical Operations for the Example of "Analysis of Complex Technical Problems" ... 87

4 ... Solution Documentation in SAP Solution Manager ... 91
... 4.1 ... Technical Landscape Documentation ... 93
... 4.2 ... Solution Documentation Assistant ... 113
... 4.3 ... Reverse Business Process Documentation ... 122
... 4.4 ... Initial Setup of a Business Blueprint Structure with the Excel Upload Interface ... 124
... 4.5 ... Documentation of the Solution ... 125
... 4.6 ... SAP Solution Manager at Sanofi-Aventis Deutschland GmbH ... 131

5 ... Implementing Solutions ... 137
... 5.1 ... Accelerated and Process-Oriented Implementation by Means of SAP Standard Content ... 138
... 5.2 ... ASAP Implementation Method ... 143
... 5.3 ... Project Administration as the Cornerstone of Project Preparation ... 149
... 5.4 ... Business Blueprint--Conceptual Design for Your Solution ... 157
... 5.5 ... Solution Configuration ... 166
... 5.6 ... Test Management ... 172
... 5.7 ... E-Learning Management--Efficient Knowledge Transfer During Projects ... 173
... 5.8 ... Reporting for Your Implementation Project ... 178
... 5.9 ... SAP Solution Manager at the HARTMANN GROUP ... 186

6 ... Template Management ... 193
... 6.1 ... Application Areas for Templates ... 193
... 6.2 ... Template Management in Detail ... 196
... 6.3 ... Template Management and Lifecycle ... 206
... 6.4 ... Template Management at Procter & Gamble ... 212

7 ... Test Management ... 219
... 7.1 ... Procedure from Test Planning to Test Execution ... 220
... 7.2 ... Options for Test Tools ... 222
... 7.3 ... Business Process Change Analyzer ... 224
... 7.4 ... Test Option 1 ... 237
... 7.5 ... Test Option 2--Testing with the SAP Quality Center by HP ... 253
... 7.6 ... Test Option 3--Integration Using IBM Rational Tools ... 267
... 7.7 ... SAP Solution Manager at Colgate-Palmolive ... 271

8 ... Change Control Management ... 279
... 8.1 ... Quality Gate Management ... 280
... 8.2 ... Change Request Management ... 291
... 8.3 ... Transport Management ... 327
... 8.4 ... Change Diagnosis ... 342
... 8.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 350

9 ... Application Incident Management ... 359
... 9.1 ... Incident and Problem Management ... 359
... 9.2 ... Incident Management with Help Desk Systems from Other Providers ... 389
... 9.3 ... Incident Management for IT Service Providers ... 391
... 9.4 ... Incident Management for Software Partners ... 398
... 9.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 402
... 9.6 ... SAP Solution Manager at itelligence AG ... 410

10 ... Technical Operations ... 417
... 10.1 ... Technical Monitoring ... 421
... 10.2 ... Central Monitoring of SAP NetWeaver Process Integration ... 431
... 10.3 ... End User Experience Monitoring ... 446
... 10.4 ... End-to-End Root Cause Analysis ... 453
... 10.5 ... Technical Administration ... 471
... 10.6 ... Technical Analysis ... 492
... 10.7 ... Data Volume Management (DVM) ... 509

11 ... Business Process Operations ... 529
... 11.1 ... Business Processes and Interface Monitoring ... 530
... 11.2 ... Job Scheduling Management ... 539
... 11.3 ... Data Consistency Management ... 553
... 11.4 ... Business Process Performance ... 561
... 11.5 ... SAP Solution Manager at Bayer MaterialScience ... 570

12 ... Maintaining an SAP Solution Landscape ... 575
... 12.1 ... The Maintenance Optimizer ... 576
... 12.2 ... System Recommendations ... 589

13 ... Support for Upgrade Projects ... 593
... 13.1 ... Upgrade Dependency Analyzer ... 594
... 13.2 ... Project Planning and Project Management Using the Upgrade Roadmap ... 607
... 13.3 ... Custom Development Management Cockpit ... 609
... 13.4 ... Maintenance Optimizer ... 609
... 13.5 ... Test Management ... 610
... 13.6 ... User Training ... 610
... 13.7 ... SAP Upgrade Assessment ... 611
... 13.8 ... SAP GoingLive Functional Upgrade Check ... 611
... 13.9 ... Near Zero Downtime Method ... 612

14 ... SAP Landscape Transformation ... 613
... 14.1 ... The Greenfield Approach ... 616
... 14.2 ... SAP's Approach to SAP Transformations ... 617
... 14.3 ... Phases of Executing a Transformation Project ... 618
... 14.4 ... Transformation Scenarios ... 621
... 14.5 ... Using SAP Landscape Transformation ... 633
... 14.6 ... Additional Services for SAP Landscape Transformation ... 644
... 14.7 ... SAP Solution Manager at SKW Stahl-Metallurgie Holding AG ... 648

15 ... Custom Code Management: Efficient Management of Custom Code ... 653
... 15.1 ... Introduction to Custom Code Management ... 653
... 15.2 ... Custom Code Lifecycle Management--Managing Custom Code ... 658
... 15.3 ... Custom Code Development Management Cockpit ... 670
... 15.4 ... Analyses for Custom Code ... 679
... 15.5 ... Custom Code Lifecycle Management at Procter & Gamble ... 686

... Appendices ... 691
... A ... The Authors ... 691
... B ... The Authors of Customer Experiences ... 711

... Index ... 717