Saving Civility: 52 Ways to Tame Rude, Crude & Attitude for a Polite Planet

Sara Hacala, a frequent speaker around the United States on the topic of civility, is president of Sara Hacala & Associates LLC, which provides full-service training and seminars in all aspects of business etiquette, manners and civility for corporate personnel, university students and individuals. She is author of Saving Civility: 52 Ways to Tame Rude, Crude and Attitude for a Polite Planet. She also works in high schools with "at-risk" students, teaching vital interpersonal skills to help them access the business arena and increase their opportunities for success. A world traveler and consummate hostess, she is a graduate of the Protocol School of Washington.

Introduction
The Rise of Rude, Crude, and Attitude: How We're All Part of the Problem
How Rude Can You Be?
The Disconnect
Incivility Bites

The Polite Planet Action Guide: How You Can Be Part of the Solution
1. Know Who You Are
2. Live in the Present Moment
3. Smile
4. See Yourself as Others See You
5. Sharpen Your Social Antenna
6. Respect the Boundaries of Others
7. Listen Up
8. Discern the Right Meaning
9. Strike a Tone
10. Recognize the Power of Words
11. Hold Your Tongue
12. Resist Rhetoric
13. Disagree Agreeably
14. Keep a Negotiation on Track
15. Don't Burn Bridges
16. Set Your Moral Compass
17. Build Trust
18. Strive for Truth
19. Take the High Road
20. Laugh at Least Once a Day
21. Just Be Nice!
22. Cultivate Optimism
23. Embrace Kindness
24. Live Generously
25. Practice Gratitude
26. Embody Enough
27. Adapt Adeptly
28. Practice Patience
29. Drive Gently on the Road
30. Pick Your Battles Wisely
31. Remember What Your Mother Taught You
32. Teach Your Children Well
33 Bring Back the Magic
34. Mind Your Cybermanners
35. Time It Right
36. Delight Your Host, Please Your Guest
37. Dress to Fit
38. Apologize
39. Learn to Forgive
40. Celebrate Diversity
41. Travel Often and Well
42. Consider Your Fellow Travelers
43. Practice Nonviolence
44. Judge Not Thy Neighbor
45. Play Fair and Everyone Wins
46. Put All Hands on Deck
47. Choose Your Heroes Wisely
48. Enhance Your Likeability
49. Work at Workplace Civility
50. Grow a Very Big Heart
51. Reel in What's Real
52. Plant a Seed

A Call to Action
Plea for a Polite Planet
Acknowledgments
Notes
References