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Service Automation: Robots and the Future of Work

Autor Leslie P. Willcocks, Mary C. Lacity
en Limba Engleză Hardback – 11 feb 2016
This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
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Specificații

ISBN-13: 9780956414564
ISBN-10: 0956414567
Pagini: 304
Dimensiuni: 243 x 167 x 32 mm
Greutate: 0.85 kg
Editura: Steve Brookes