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Service Design with Applications to Health Care Institutions de Oscar Barros

Service Design with Applications to Health Care Institutions

Autor Oscar Barros
en Limba Engleză Paperback – 29 dec 2016
Dedicated to health care, presenting the authors' view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.
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Specificații

ISBN-13: 9781631575709
ISBN-10: 1631575708
Pagini: 242
Dimensiuni: 152 x 229 x 13 mm
Greutate: 0.33 kg
Editura: Business Expert Press

Notă biografică

Oscar Barros (PhD, U. of Wisconsin) is full professor at the Department of Industrial Engineering of the U. of Chile. He created the first group of OR in Chile and the first master in the discipline. He also developed the discipline of IS, including a master on the subject. He is now dedicated to the development of an original methodology for the design of businesses and services, including the creation of the novel and recognized master in business engineering. He also directs an applied research program applying the ideas of BE in health services, which has produced significant impacts on productivity and quality of service. He has written 12 books, with more than 100,000 copies sold, on OR, IS, IT, BP, and BE. He has also published widely in scientific journals.