Service Profit Chain A Complete Guide - 2020 Edition

What are the challenges in measuring your organizations knowledge assets? Are you missing out on opportunities to increase employee productivity, improve customer service or to attract and retain quality agents? Have you got an infrastructure that reliably delivers a highly available and profitable service? Do your employees have the tools they need to respond to customer needs effectively and consistently? What does it take to get employees to fully commit to providing service?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Profit Chain investments work better.

This Service Profit Chain All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth Service Profit Chain Self-Assessment. Featuring 958 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Profit Chain improvements can be made.

In using the questions you will be better able to:

- diagnose Service Profit Chain projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Service Profit Chain and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Service Profit Chain Scorecard, you will develop a clear picture of which Service Profit Chain areas need attention.

Your purchase includes access details to the Service Profit Chain self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific Service Profit Chain Checklists

- Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.