How would you like to spend less resource on: Dealing with disciplinaries /grievances; Correcting mistakes; Staff absence? By using the process for sewing eyes onto knitted chickens, made for charity, Anna has identified a number of life skills that managers benefit from developing - primarily people skills. Written in a concise, easy to read, manner the manager is encouraged to think about their own work situation and style in order to develop a more people-centred approach with their team in order to create smoother working life which gives the benefits happier staff and customer satisfaction. You won't find many answers in this book - it's designed to provoke questions so that you can find your own best solutions.