Since Strangling Isn't an Option...: Dealing with Difficult People--Common Problems and Uncommon Solutions
Autor Sandra A. Croween Limba Engleză Paperback – 30 sep 1999 – vârsta de la 18 ani
For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn?t have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!
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Specificații
ISBN-13: 9780399525407
ISBN-10: 0399525408
Pagini: 274
Dimensiuni: 131 x 204 x 20 mm
Greutate: 0.24 kg
Editura: Perigee Books
ISBN-10: 0399525408
Pagini: 274
Dimensiuni: 131 x 204 x 20 mm
Greutate: 0.24 kg
Editura: Perigee Books
Cuprins
Preface
Introduction: Eyesight to the Blind
Part I: Fundamentals of Understanding
1. The Disease of Difficultness: It's All in Your Head
2. Get Me Outta Here: Escape Hatches
3. Change Them, Or Change Your Expectations?
4. Why Me? Why Them?
5. How to Change Your Mood - and Theirs
6. The Solutions to Your Problems: Awareness
Part II: Personality Types and Patterns of Behavior
7. Snakes, Apes, Bees, and Other Animals in Your Kingdom
8. A Model Way of Dealing
9. How to Spot Trouble from Across the Room
Part III: Tools and Recipes
10. Talking Your Way Out of a Paper Bag
11. The Power of One
12. Your Body Is Speaking - Are You Listening?
13. Mirror, Mirror in Your Face
14. Know When to Hold 'Em, Know When to Fold 'Em
15. Uncommon Solutions to Common Problems
Bibliography
Index
Introduction: Eyesight to the Blind
Part I: Fundamentals of Understanding
1. The Disease of Difficultness: It's All in Your Head
2. Get Me Outta Here: Escape Hatches
3. Change Them, Or Change Your Expectations?
4. Why Me? Why Them?
5. How to Change Your Mood - and Theirs
6. The Solutions to Your Problems: Awareness
Part II: Personality Types and Patterns of Behavior
7. Snakes, Apes, Bees, and Other Animals in Your Kingdom
8. A Model Way of Dealing
9. How to Spot Trouble from Across the Room
Part III: Tools and Recipes
10. Talking Your Way Out of a Paper Bag
11. The Power of One
12. Your Body Is Speaking - Are You Listening?
13. Mirror, Mirror in Your Face
14. Know When to Hold 'Em, Know When to Fold 'Em
15. Uncommon Solutions to Common Problems
Bibliography
Index
Notă biografică
Sandra A. Crowe, a certified executive coach, is president of Pivotal Point Training and Consulting, Inc., and counts the White House, the PBS Learning Channel, Sony, NASA, and many others among her clients. She is also the creator of the audiotape program "Snakes, Apes &Bees: A Guide to Getting Along with Difficult People."
Descriere
Do certain people have you gritting your teeth, biting your tongue, and (metaphorically, at least) banging your head against the wall? Learn how to deal with difficult people through uncommon solutions.