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Smart Service Innovation: An Ecosystem Perspective on Organization, Design, and Assessment: SpringerBriefs in Information Systems

Autor Jürgen Anke
en Limba Engleză Paperback – 29 oct 2023
This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.


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Specificații

ISBN-13: 9783031437694
ISBN-10: 3031437691
Pagini: 96
Ilustrații: XII, 96 p. 32 illus., 18 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.16 kg
Ediția:1st ed. 2023
Editura: Springer Nature Switzerland
Colecția Springer
Seria SpringerBriefs in Information Systems

Locul publicării:Cham, Switzerland

Cuprins

Introduction.- Conceptual Background.- Current Approaches to the Development of Service Systems.- Research Approach.- Summary of Findings.- Discussion.- Conclusion.


Notă biografică

Jürgen Anke is a Professor of Software Engineering and Information Systems at the Dresden University of Applied Sciences (HTW), Germany. His research focuses on digital service ecosystems, in particular processes, methods, and models for service innovation as well as the use of digital identities in business and public administration. Prior to his appointment at HTW, he worked, among others, in SAP's Smart Items Research Program, as managing director of an IT startup for cloud-based logistics software, and at T-Systems as Principal Business Developer of IoT applications.

Caracteristici

Provides a comprehensive framework for smart service innovation in multi-actor settings Covers latest research results based on insights from real-world projects Introduces new approach for design-integrated assessments of smart services and their business models