Every time we open our mouths to speak, the remarks that we make to each other and the ways in which we talk to one another in all our conversations will either have positive and beneficial or negative and potentially damaging outcomes and affects upon those involved. Implementing the skills, methods, tools, techniques and attitudes of Smart Talking will ensure more positive and beneficial outcomes; improve personal and working relationships; reduce conflict; increase confidence and potential, and enhance the self-esteem of all those in communication with one another. The many real life stories that illustrate the wealth of information in this engagingly written book gives it relevance for people in their relationships and in their families, in their social interactions and in their places of work. The insights and advanced communication skills that have been obtained through decades of experience which are detailed in this book will be immensely useful to anyone wishing to be an effective, caring, intelligent, influential and successful communicator.