Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone
Autor Anne Bruce, Brenda Hampel, Erika Lamonten Limba Engleză Paperback – 16 iul 2011
Solving Employee Performance Problems provides the tools you need to handle the most difficult employees—from the chronically late or distractingly dramatic to the disruptive, dishonest, or downright insubordinate.
Taking a heavy-handed approach to such behaviors might make you feel good for a little while—but using the measured, proactive techniques outlined in this book will be better for you, your staff, and your business. With Solving Employee Performance Problems, you’ll learn how to take ownership of your employees’ behaviors, master conversations about poor performance, conduct productive follow-ups, and ultimately generate:
- Greater engagement and ownership of work
- Higher levels of collaboration and productivity
- Increased loyalty and retention rates
- Gainful ROI from everyone who works for you
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Specificații
ISBN-13: 9780071769075
ISBN-10: 0071769072
Pagini: 253
Dimensiuni: 188 x 236 x 17 mm
Greutate: 0.46 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
ISBN-10: 0071769072
Pagini: 253
Dimensiuni: 188 x 236 x 17 mm
Greutate: 0.46 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
Cuprins
Introduction; Chapter 1: Set Expectations to Avoid Performance Issues; Chapter 2: The 4-Step Model to Getting Performance Management Right Every Time; Chapter 3: The Manager, Employee, and HR Partner; Chapter 4: Communicate Clearly and Often; Chapter 5: Accelerate Performance Success: From 0 to 60 with Real Situations; Chapter 6: How Managers Can Be Proactive (and Not Reactive) with Performance; Chapter 7: 30 Starters for Tough Performance Conversations; Chapter 8: Been Down That Road Before: Real-life Success Stories; Chapter 9: Using The Strategies Successfully in Your Organization