In the complex business world, people with outstanding problem solving skills are greatly needed. This book is a step by step coaching guide for business owners and managers (current and future) to develop skills in organizational problem solving. You will learn how to investigate the root cause of business problems, analyzing options, making decisions and develop practical solutions for sustainable, positive change. Readers are guided through a real issue in their own organization, using business research tools, strategic analysis and reflective exercises. The techniques in this book have been designed for small to medium size business, but are also very applicable to other types and sizes of organizations, including non-profit and public service.