Spanish for Hospitality and Foodservice
Autor Jennifer Thomasen Limba Engleză Paperback – 31 aug 2003
This basic practical volume provides readers with the tools to become more confident, effective and service oriented employees. The training program is designed to empower readers with the communication and cross-cultural leadership skills using industry specific vocabulary, key cultural differences, and team building tips necessary to be successful working in an organization with a diverse staff so they can provide their guests with excellent service. The author provides a complete examination of the front office, employees and guests, the family and work personnel, rapport building phases, housekeeping, laundry, catering/banquet and engineering departments, the restaurant, the kitchen, entrees and produce and the bar, beverages and service station. For individuals in the hospitality and food/beverage service industry. "
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Specificații
ISBN-13: 9780130482617
ISBN-10: 0130482617
Pagini: 368
Dimensiuni: 210 x 273 x 17 mm
Greutate: 0.75 kg
Ediția:New.
Editura: Pearson
Locul publicării:Upper Saddle River, United States
ISBN-10: 0130482617
Pagini: 368
Dimensiuni: 210 x 273 x 17 mm
Greutate: 0.75 kg
Ediția:New.
Editura: Pearson
Locul publicării:Upper Saddle River, United States
Descriere
For introductory food and beverage, and hospitality courses.
This practical volume provides students with the tools to become more confident, effective and service-oriented employees in the food service industry. The training program is designed to empower readers with the communication and cross-cultural leadership skills necessary to be successful working in an organization with a diverse staff. Industry specific vocabulary, key cultural differences, and team building tips help students learn to provide their guests with excellent service.
This practical volume provides students with the tools to become more confident, effective and service-oriented employees in the food service industry. The training program is designed to empower readers with the communication and cross-cultural leadership skills necessary to be successful working in an organization with a diverse staff. Industry specific vocabulary, key cultural differences, and team building tips help students learn to provide their guests with excellent service.
Cuprins
1. The Front Office.
2. Employees and Guests.
3. The Calendar, Numbers and Time.
4. The Family and Work Personnel.
5. Rapport Building Phases.
6. The Housekeeping Department.
7. The Laundry Department.
8. The Restaurant.
9. The Kitchen.
10. Entrees.
11. Fruits and Vegetables.
12. The Bar, Beverages and Service Station.
13. The Table, Condiments, and Additional Food Items.
14. The Catering/Banquet Department.
15. The Engineering Department.
Notă biografică
Jennifer Thomas first noticed the need for managers to learn Spanish when she was speaking Spanish with a Latino employee at a golf club near Chicago. The employee lamented, "Rapido!" That's the only Spanish word my boss knows! That's all he ever says!" They discussed how not knowing one another's language caused them to lose ten to fifteen minutes an hour in productivity trying to explain a task using just body language. The lack of communication had caused misunderstandings, mistakes, rework and poor service.
Shortly there after, Ms. Thomas developed and wrote Spanish for Hospitality & Foodservice, English for Hospitality & Foodservice as well as Spanish for the Green Industry and English for the Green Industry. She is a regular presenter at educational conferences, businesses, and university extension offices.
Her unique training methods and customized courses stem from her extensive educational background and experiences living and working in Mexico, Spain, and South America, as well as teaching high school Spanish for many years. Ms. Thomas holds a Master's degree in International Management from the American Graduate School for International Management.
As a former tennis teaching professional and junior golf instructor, Ms. Thomas has much experience training, coaching, and motivating in all walks of life. She lives in Evanston, Illinois and spends her summers in Green Lake, Wisconsin.
Shortly there after, Ms. Thomas developed and wrote Spanish for Hospitality & Foodservice, English for Hospitality & Foodservice as well as Spanish for the Green Industry and English for the Green Industry. She is a regular presenter at educational conferences, businesses, and university extension offices.
Her unique training methods and customized courses stem from her extensive educational background and experiences living and working in Mexico, Spain, and South America, as well as teaching high school Spanish for many years. Ms. Thomas holds a Master's degree in International Management from the American Graduate School for International Management.
As a former tennis teaching professional and junior golf instructor, Ms. Thomas has much experience training, coaching, and motivating in all walks of life. She lives in Evanston, Illinois and spends her summers in Green Lake, Wisconsin.
Textul de pe ultima copertă
Spanish for Hospitality and Foodservice will help the user become a more confident, effective, and service-oriented employee. The information in this text will empower the user with the communication and cross-cultural leadership skills necessary to be successful working with Spanish speaking co-workers.
Features of this basic, practical text include:
Features of this basic, practical text include:
- English and Spanish cultural explanations
- Industry-specific vocabulary and pictures
- Short, basic review exercises
- Crossword puzzles
- Common dialogues
- Role play/Oral exercises
- English-Spanish/Spanish-English dictionaries
Caracteristici
- Anglo and Latino cultural explanations.
- Provides students with the tools to successfully converse with their Spanish speaking co-workers.
- Provides students with the tools to successfully converse with their Spanish speaking co-workers.
- Industry specific vocabulary and pictures—Including flashcards.
- Provides students with English and Spanish word lists and corresponding pictures that enable them to review and practice the vocabulary together.
- Provides students with English and Spanish word lists and corresponding pictures that enable them to review and practice the vocabulary together.
- Extensive study aids, interactive role play exercises and review activities—e.g. crossword puzzles, common dialogues, team-building tips and cultural readings.
- Provides students with extensive practice and review tools that they can use to assess and accelerate their comprehension.
- Provides students with extensive practice and review tools that they can use to assess and accelerate their comprehension.
- Audiotape cassette/pronunciation guide.
- Provides students with a useful oral proficiency tool.
- Provides students with a useful oral proficiency tool.
- Team building tips.
- Enables students to enhance teamwork, motivation and rapport in the workplace.
- Enables students to enhance teamwork, motivation and rapport in the workplace.