Speaking Your Mind in 101 Difficult Situations

From how to tell a boss that a deadline is absurd to appropriately breaking off an engagement or tell a child that one of their friends is not welcome in the home, this straightforward approach illustrates how to prepare for difficult situations by developing listening and assertiveness skills and maintaining the composure to deliver tough messages tactfully. Through numerous sample scripted conversations encompassing a myriad of potentially awkward situations as well as hundreds of tips and skills, this handbook provides readers the confidence and the vocabulary to communicate in a respectful yet assertive manner.