Getting the best out of an office staff comes from the skill and commitment of the supervisor. An effective supervisor is able to create win-win situations where everybody is happy: the employees fulfill their potential, the employers get the best return on their investment, and people who use the organization's services benefit from the quality of the staff member's practice. This important manual in the Learning for Practice series shows that supervision is not simply a matter of making sure that employees are doing their job properly. It also involves helping staff achieve the best quality of work that they are capable of, by maximizing learning, promoting high levels of well-being, and addressing any conflicts, tensions, or obstacles to optimal practice. This clear and well-written resource provides background information about the role and significance of supervision, as well as learning exercises carefully designed to promote professional development. Effective supervision is an important foundation of good practice and this manual provides a sound foundation for helping supervisors develop the skills they need to do their job to the best of their ability.